EXAMPLES OF TYPICAL INTANGIBLE BUSINESS MEASURES

Intangible business measures are usually subjective, frequently difficult to measure and almost always more challenging to convert to monetary values. Intangibles are often associated with the outcomes from HR and Training solutions.

WORKPLACE IMPROVEMENTS

Improved:

  • Job Satisfaction
  • Employee Engagement
  • Communications
  • Teamwork
  • Performance Appraisal
  • Ratings

Reduced:

  • Tardiness
  • Safety Violations
  • Grievances
  • Stress
  • Employee Complaints
  • Customer Complaints
  • Excessive Breaks
  • Complaints
  • Discrimination Charges
  • Employee Turnover
  • Litigation
  • Transfer Requests

FEELINGS/ATTITUDES

Improved:

  • Confidence
  • Accountability
  • Loyalty
  • Responsibility
  • Employee Loyalty

NEW SKILLS

Improved:

  • Listening Skills
  • Interviewing Skills
  • Decisions Making
  • Problem Solving
  • Career Management
  • Conflict Avoidance
  • Grievance Avoidance
  • Counseling Skills
  • Reading Speed
  • Managing Upwards
  • Time Management
  • Motivating Others
  • Change Management
  • Negotiating Skills
  • Project Management
  • Crisis Management

INITIATIVE

  • Project Success
  • Project Completion
  • New Ideas Generated and
  • Implemented
  • Number and Quality of
  • Suggestions Submitted
  • Suggestions Implemented